We answer every message
Our customer care team reads and replies to each enquiry, usually within one business day. For anything order-related, please include your order number so we can look it up straight away.
What we can help with
- Orders and delivery — status, address changes, missing parcels.
- Returns and refunds — unopened products within 14 days of delivery.
- Product questions — ingredients, layering, suitability for sensitive skin.
- Wholesale and press — use the form and mention your company.
A note on skin reactions
If a product has caused irritation, stop using it and tell us what happened. We will arrange a refund and pass the detail to our formulation team. For anything beyond mild redness, please see a dermatologist first — we are not able to give medical advice.